deshislots Privacy Policy
The security of your personal information is our highest priority. This document explains in detail how deshislots collects, uses, and protects your information.
Introduction to This Policy
deshislots ("we", "us", or "the platform") is an online gaming and sports betting service operated for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the deshislots website, mobile version, or related services.
By using our platform, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with any term of this Policy, please stop using our services.
What Information We Collect
2.1 Personally Identifiable Information
During account registration and identity verification, we may collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID (NID) or passport details (where applicable)
- Bank account or mobile banking number (bKash, Nagad, Rocket)
2.2 Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and operating system
- Pages visited and session duration
- Betting and gaming activity history
- Login date and time
2.3 Financial Transaction Information
Information required to process deposits and withdrawals:
- Payment method details
- Transaction amount and date
- Bank transfer reference number
- Mobile banking transaction ID
2.4 Communication and Support Information
When you contact our customer support team via live chat or email, we retain the content of those conversations. This is used to improve service quality and resolve disputes.
Cookies and Tracking Technologies
3.1 Use of Cookies
deshislots uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
We use the following types of cookies:
- Essential cookies: Required for the core functionality of the platform, such as maintaining your login session.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to monitor and improve website performance.
3.2 Cookie Controls
You can accept or decline cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly.
Purpose of Using Information
We use the information we collect only for the legitimate purposes listed below:
4.1 Service Delivery
- Account creation and management
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Providing customer support
4.2 Security and Compliance
- Identity verification and fraud prevention
- Meeting anti-money laundering (AML) requirements
- Ensuring responsible gaming
- Controlling access by minors
4.3 Service Improvement
- Analyzing user experience
- Testing and developing new features
- Evaluating platform performance
- Resolving technical issues
4.4 Communication
- Sending important service updates
- Security-related notifications
- Informing you about relevant promotions (subject to consent)
- Providing account-related information
Sharing Information with Third Parties
5.1 Disclosure of Information to Third Parties
deshislots does not sell, rent, or commercially disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: With payment service providers such as bKash, Nagad, Rocket, and bank transfer services, as required to complete transactions.
- Technology providers: With trusted technology partners for game software and platform services, solely for the purpose of delivering those services.
- Legal obligations: In response to a court order or a lawful request from a regulatory authority.
- Fraud prevention: With organizations that work to prevent financial crime, as required.
5.2 Third-Party Security Standards
All third parties we work with are required to maintain high standards of data protection. Any third-party partner must comply with our data protection policy and may only use information for the specified purpose.
Data Security Measures
6.1 Technical Safeguards
We use industry-standard security technologies to keep your personal information secure:
- SSL/TLS encryption — all data transmissions are protected
- Sensitive information stored in encrypted form
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-factor authentication (2FA) available
6.2 Administrative Safeguards
Alongside technical measures, we also ensure data protection at the administrative level:
- Staff training on data protection
- Access to information controlled on a need-to-know basis
- Regular internal security reviews
- Rapid response plan in the event of a data breach
Data Retention Period
7.1 Retention Policy
We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations.
- Account-related information: Retained while the account is active and kept for a defined period after closure in accordance with regulatory requirements.
- Financial transaction records: Retained for an extended period in accordance with financial regulations and anti-money laundering laws.
- Customer support records: Retained for a reasonable period to ensure service quality and resolve disputes.
- Website log data: Retained for a limited period for security and technical purposes.
Your Rights and Choices
You have certain important rights regarding your personal information:
8.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide the information within a reasonable time in response to a valid request.
8.2 Right to Correct Information
If any information we hold about you is incomplete or inaccurate, you may request a correction. Once you provide the correct information, we will update it accordingly.
8.3 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may opt out at any time through our support team. Please note that essential service-related messages may continue to be sent.
8.4 Right to Close Your Account
You may request to close your account at any time. Even after closure, certain information may be retained in accordance with legal obligations.
Protection of Minors
9.1 Age Verification Policy
deshislots strictly refuses to provide services to anyone under the age of 21. We verify age at registration and may request additional identity verification documents if needed.
If we become aware for any reason that a minor has registered on our platform, we will immediately close that account and delete all associated information.
Policy Changes and Updates
10.1 Notification of Changes
deshislots reserves the right to update or amend this Privacy Policy as needed. For any significant changes, we will send a notification to your registered email and clearly indicate the update on the website.
The revised Policy will take effect from the date of publication. If you continue to use the platform after the changes, it will be assumed that you have accepted the revised terms.
10.2 Policy Review
We recommend that you review this Privacy Policy regularly so you remain informed about how your information is being managed. The "Effective Date" at the top of the page will be updated after each revision.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the following:
Live Chat
Use our live chat service for instant support in Bengali, 24/7. Our team is always by your side.
Email Support
For detailed privacy-related requests, email us:
[email protected]